CRA Service Standards

CRA service standards have been set by the CRA to give you an idea how long it should take to receive a response to your submission.

The CRA service standards for 2017 & 2018 have been released and the turnaround times that Canadians can expect are as follows:

Document   or Service

Turnaround   Time (Electronic Filings)

Turnaround   Time (Paper Filings)

T1 Personal   Income Tax Returns 2 weeks 8 weeks
T2 Corporate   Income Tax Returns 6 weeks 16 weeks
GST/HST Returns 4 weeks 8 weeks
T3 Trust Returns N/A 17 weeks
T1 Adjustment   Requests 2 weeks 8 weeks
Benefit   Applications (Canada Child Benefit, etc.) 8 weeks 11 weeks
Scientific  Research & Experimental Development   (SR&ED) Expenditures Claims (refundable) 120 calendar days   from when they receive a complete claim 120 calendar days   from when they receive a complete claim
Scientific  Research & Experimental Development   (SR&ED) Expenditures Claims (non-refundable) 1 year from when   they receive a complete claim 1 year from when   they receive a complete claim
Charity   Registration Applications N/A 2 to 6 months   depending on the complexity of the application
Other Written   Requests from Charities N/A 45 to 120   calendar days depending on the complexity of the enquiry
GST/HST Rulings   and Interpretations N/A 45 business days   or longer, depending on the complexity of the enquiry
Advance Income   Tax Rulings N/A 90 business days
Technical   Interpretations 90 business days   from when they receive all the information required 90 business days   from when they receive all the information required
Taxpayer Relief   (Requests to Waive Penalties and Interest Charged on Balances Owing) 180 days 180 days
Tax Objections 180 days or   longer, depending on the complexity of the objection 180 days or   longer, depending on the complexity of the objection
Service   Complaints 30 business days 30 business days
Telephone   Enquiries (individuals and businesses) To respond within   2 minutes of calling in N/A
Debt Management   (Collections questions) To respond within   1 minute of calling in N/A
Authorize or   Cancel a Representative (RC59 or T1013 forms) 3 business days 4 weeks

 

It is important to remember that these are their guidelines and it may take longer to process requests that are more complex.

If you have received a letter from a specific department at the CRA (e.g. for Collections or Processing Reviews), be sure to contact them first for the most up-to-date information.

If a contact person is not provided and you still have questions regarding the status of a request, you can call the general enquiries line at:

  • 1-800-959-8281 for personal income tax enquiries
  • 1-800-959-5525 for business enquiries

For more detailed information on CRA Service Standards, click here.

If you would like more information or have any questions, feel free to contact us at 780.466.6204, or click here to send us an email.

Thanks to Stephanie Kwan of KWB Chartered Accountants for providing this content.

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