Dear valued KWB clients and business partners,
Our office remains open and functional during this time, however, we no longer have reception coverage until further notice. Please take note of the following procedures that have been implemented:
1. Deliveries to our office
You may continue to deliver or drop-off your documents at our office during office hours. You will find a table in front of the reception desk where you can leave your documents and packages in the marked boxes. There is hand sanitizer for you to use once they have been dropped off. Your documents will remain in “quarantine” for 3 days before we are able to physically open them.
2. Uploading files electronically
We are continuing to encourage you to use our Sharefile link to upload your documents electronically. We recently sent out step-by-step instructions on how to upload your files. You can read the full article here: http://2021.kwbllp.com.s181066.gridserver.com/2021/05/25/best-practices-f…s-electronically/ .The link we provided for uploading is: https://kwbllp.sharefile.com/r-r17f4d94eee844a4a .
3. Incoming phone calls
Our phones are currently set to our automated answering system, which means you will need to leave a message when you call. The messages are being checked on a regular basis, and will be relayed to the person you are trying to reach. Alternatively, our team members email addresses can be found here: https://www.kwbllp.com/about-kwb/our-people/ . Simply click on the name or photo of the team member you wish to reach, and you will find their email address in their biography.
4. Picking up documents from our office
Due to the lack of reception coverage, physical documents will no longer be available for pick up until further notice. We will be sending all personal and corporate tax returns packages to you electronically for signature and electronic filling. If you absolutely need your physical documents returned, please contact us, and we will try to accommodate your request as best as possible.
Physical documents will be available for pick up or delivery once our office returns to normal operation. This is for your safety as well as ours.
5. Virtual meeting space
We are encouraging the use of Zoom for video conferencing and screen sharing during this self-isolation period. You can download Zoom for free if you follow this link: https://zoom.us/download.
We thank you for your patience and understanding while we try to navigate through COVID 19.
Please stay safe, stay connected, and stay positive.
The KWB Team